QE

Key Responsibilities:

? work directly with cross functional teams to ensure customer complaint resolution including analysis for root cause and identification of corrective action plan for improvement are communicated to all relevant stakeholders
? execute customer quality surveys (including visits), establishing metrics and management reporting processes to track early warning of new issues for continuous quality improvement
? manage and improve the customer complaint process ensuring consistent quality feedback
? execute maintenance of warranty terms and conditions in supply agreement
? execute customer qualification process when required
? execute various types of quality audits, identify opportunities and develop plans to close gaps
? coordinate containment and corrective and preventive actions in conjunction with all related functional groups and provide feedback to customer as required (close loop feedback)
? conduit between customer and plant regarding quality performance and improvement activities
? provide an independent confirmation of product design, validation, and manufacturing processes to ensure conformance to voice of the customer (or meet voice of customer)
? implement, review, and improve quality system procedures which support ingersoll rand’s strategic initiative to improve the customer experience and produce delighted customers
? coach plant personnel Ｏn quality principles and practices associated with customer satisfaction management
? establish partnerships with key stakeholders (internally and externally) to influence others without direct authority
? performs other duties as assigned