GBS AP Region Operations Supervisor, Order to Cash

GBS AP Region Operations Supervisor, Order to Cash
Essential Functions:
The Aptiv Order to Cash (O2C) AP Region Operations Supervisor (Ops. Supv.) works with the Shared Service Centers supporting AP Region and other functional areas seeking to transform their O2C processes. The AP Region Ops Supv. is responsible for working with Ops Manager to create an environment in which problem identification and solving occur in an innovative and collaborative fashion. The Ops Supv. is focused Ｏn deliverables and the customer, ensuring effective and efficient progress is made toward achieving targets and goals. The Ops Supv. will be engaged in the implementation of process automation and improvements to drive strengthened internal controls, customer service, cost and productivity improvement.

End to End:
Perform periodic reviews of the performance metrics, including KPIs and progress, accomplishment of projects upon team targets to retain and improve job quality and productivity, update of SOPs in a timely manner to maintain strong knowledge management, and identification of critical processes and automation opportunities, as well as oversight of Service Delivery supporting the AP region together with Ops Manager.
Assist OTC Operations Manager in enhancement of Collection, Cash Application and Reporting process, productivity and compliance.
Landscape:
Support OTC activities by ensuring Point of Contact (POC) matrix is maintained and updated monthly (at a minimum)
Support global organizational structure as tower grows to include countries outside the current Shared Service footprint and to act as a Ｏne team
Performance Management:
Management of Team Leaders and accountants delivering services to Aptiv sites in APAC Region.
Manage day to day operations and month-end closing activities.
Submit OTC SLA/KPI metrics and business metrics to consolidation team monthly.
Interfacing and working with Shared Service Centers in support of Asia.
Managing Billing, Collections, Closing and Reporting for entire Asian AR including Metric analysis, Root Cause analysis with corrective action, and preparation and presentation of executive level metrics reports.
Controls:
Ensure all AR transactions are recording in accordance with Aptiv Accounting Policies, Local and US GAAP requirements.
Maintain strong Internal Controls and compliance with SOX requirements for the end to end OTC processes
Provide timely responses to Auditors as they complete various audit procedures, including but not limited to: SOX, US GAAP, and statutory audits. Work with Global Process Leader to define Management Action Plans when deficiencies are noted.
Ensure processes are in place to keep information confidential, thereby protecting the organization's value.
Resource Management:
Managing Team Leaders and analysts in the Aptiv China Shared Service Center
Perform Management Functions including People Management and evaluation
Plan and organize effective team operations; Ensure adequate staffing and backup support model in place to meet business needs and limit support interruption due to attrition.
Ensure backup support model is in place including cross training to ensure no support interruptions due to attrition, with priority Ｏn critical processes.
Recognize and celebrate team and team member accomplishments and exceptional performance
Manage OTC Projects
Knowledge Management:
Ensure documentation is up to date. Standard Operation Procedures (SOP’s) review semi-annually. Ensure procedures are maintained in line with globally defined processes.
Work with internal stakeholders to resolve process questions, provide support for process improvement initiatives, recommend process change to improve efficiency including automation initiatives.
Stakeholder Perception:
Review results of site survey with focus Ｏn trends and identify areas of opportunity for improvement.
Perform periodic review of survey questions with analysts to ensure complete understanding of site feedback and translate to improvement opportunities.
Financials:
Drive continuous improvement initiatives to eliminate process waste
Assist Operations Manager and manage cost per Budget
Review all OTC CHRs/NSPs for region to ensure calculation of cost / FTE’s is accurately represented.

Position Requirements
(indicate whether R – required or P - preferred)
？ Accounting or Finance Degree (R)
？ Accounting Certification (P)
？ Familiarity with SAP or equivalent ERP System (R)
？ Experience with AR closing, Reporting and reconciliations (R)
？ Experience in Managing middle teams of analysts (>10) (R)
？ Strong Order to Cash Background (R) in most of the following OTC processes: (Contract Admin, Master Data, Credit management, Billing, Collections, Cash Application, Reporting)
？ FP&A Experiences (P)
？ Strong excel Skills (R) / Macro’s (P)
？ Six Sigma / Process improvement (P)
？ Dispute management Workflow experience (R)
？ Manufacturing Background (P)
？ Shared Service experience (Captive or BPO) (R)
？ Strong English and Verbal communication skills (R)
？ Ability to Present to senior executives and explain Root Causes, Explanations and Variance Analysis period to period (P)