Major Duties:
1. Account Receivable Processing and Management
? Perform period end closing activities and liaising with other teams as required
? Generate, review and validate AR reports as required
? Update of process documentation (OM/DTP) and/or SOPs as required
? Assist with AR processing for GFS-Asia Pacific (China) itself when required
? Oversee the processing, reporting, transactions, re-evaluations and closing process all AR matters including but not limited:
----Receipts processing
----discounts and CN/DN
----Credit analysis and management (desirable)
----AR related BSAR
? Ensure high quality and accuracy of work and service by subordinate team through regular review, checks and approval
? Ensure that AR function follows proper procedures in accordance with corporate company accounting policy
? Ensure that service levels and targets are met and service is delivered to customers in accordance to defined Service Level Agreements
? Proactively identify, rectify and follow-up errors and causes of errors and resolve complex or critical process issues which go beyond AR team members’ capabilities
? Escalate issues to AR team lead when necessary to avoid delays in processing
? Maintains thorough knowledge of all aspects of AR matters
? Oversees the monthly, quarterly and year-end closing process and coordinate with respective parties as required (e.g. other teams, customer contact) to insure best possible communication and interaction between the processes
? Facilitate coordination with required parties On monitoring and metrics reporting in order to assess performance of the individual team members
? Drive change efforts into RGS Finance Suzhou for ITC process areas
? Implement ITC policies and procedures and ensure compliance as administered in RGS Finance - Suzhou
? Implement operational efficiency against best practice
? Develop, build and maintain relationships with all markets and business sector(s) serviced by RGS Finance – Suzhou
2. Audit and Compliance
? Ensure current processes, operations, systems, databa
? Support auditors and legal authorities with the execution of required activities – ensure staff and information are available as required
3. Customer Service
? Deliver service excellence and maximize customer service and satisfaction
? Develop effective working relationships with key stakeholders (external / internal customers, co-workers)
? Maintain professional attitude during service delivery and resolution of issues
? Ensure that service levels and targets are met as per Service Level Agreements
? Perform problem tracking and ensure that issues are escalated in a timely manner and properly documented, prioritized, tracked, and resolved
4. Continuous Improvement
? Identify opportunities for continuous process improvement and innovate solutions so the team can operate in an efficient and cost effective manner
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