IQS-Service Engineer-工业测量

Position Summary / 职位概况
- Build good relationship with customers and provide timely response to all requests from both internal and external customers.

Requirements / 要求Education / 教育背景
- College or above degree in industry technology relevant. Major in mechanical and electrical is preferred

Experience /经验
- 2 years of relevant working experience, prefer Ｏn installing, troubleshooting industrial electronics, machines or computer systems
- Previous Coordinate Measuring Machine installation and troubleshooting experience is preferred however not required.
- Excellent communication and customer service aptitude is required.


Other skills /其他技能
- Microsoft operating system knowledge is required
- Be able to function independently, be self-motivated and yet be part of a team.
- Good command of written and spoken English
- Willingness to travel domestic and internationally.



Job Description

Main Tasks / 主要任务
- Work and perform in compliance with company’s regulation and request.
- Demonstrate customer service skills and knowledge with a high level of passion and dedication.
- Demonstrate strong and efficient ability to learn a skill Ｏn Coordinate Measuring Machines utilizing mechanical and electronic aptitude.
- Provide customer service in field such as machine installation, maintenance activities, troubleshooting and repair, etc.
- Provides documents activities performed utilizing the required format, such as service report, technical report, CPO report, etc.
- Develop and maintain relationship with customer to achieve the highest possible levels of customer satisfaction.
- Respond to satisfaction surveys, working to resolve customer care issues.
- Provide timely response to all requests from both internal and external customers.
- Perform necessary administrative paperwork in complete and accurate manner.
- Solutions oriented with ability to work independently in a high pressure, fast paced and innovative environment.
- Feedback in time Ｏn product quality issues Ｏn site, as well as marketing information to the company.
- Ensure direct reports maintain company-issued test equipment and support tools.
- Perform other related duties and responsibilities as assigned