高级客服专员

1. Fulfill all the daily tasks (order processing, Ｏn-time delivery follow up, apply correct prices to the orders, follow up claims (quality claim and non-quality claims)
2. Prepare report and do the data analysis according to management’s requirement (such as do the report for APAC monthly review meeting)
3. Coach the junior team members with professional knowledge

Requirement:
1. 3 years working experience of customer service at least, AM product knowledge, good customer-orientation and business sense
2. Capability to manage different projects upon request and to optimize the existing processes
3. Good sense of culture difference which would help to smooth daily operation and communication
4. University or above
5. Good computer skill for Microsoft office
6. Good time management/ creative thinking
7. Good mindset of customer service and very good communication skills to ensure high quality of service level to customers.