Job Desc
Incumbent responsibilities and Duties:
1. Perform various operational F&A activities within an Accounts Receivable area
2. Accountable for individual results and for the impact of the results On the team and On interrelated activities
3. Responsible for the preparation of specifications/reconciliations and documentation of the submitted financial data
4. Accurately and timely perform all activities, according to the KPI requirement
5. Perform billing, prepare invoices and/or other documentation and send them to the customers
6. Match incoming payments against open items, investigate any differences
7. Review customer accounts and prepare dunning documentation
8. Prepare monthly / quarterly / yearly accounting reconciliation and related reporting for account receivable transactions
9. Communicate with internal and external SSC counterparties in an effective and efficient manner
Jointly Responsibilities and Duties:
1. Handle work related enquiries with team to resolve problems/disputes via pre-defined channel
2. Participation in continuous process improvement projects
3. Timely issue escalation to management team for immediate action taken On trouble-shooting
4. Maintain and review the individual working data periodically upon request KPI's measurements
5. Update process documentation for process map and standard operational procedure with team
Job Requirements:
1. University / College
2. 1-3 years related experience in BPO/SSC
3. Good read / written English
4. Have collection experience
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