现场服务工程师

Main Responsibilities:
岗位职责
* Ensure to provide in class field service at the customer site and represent VTS brands. This can include all service activities from planned maintenance to troubleshooting and commissioning.
确保在客户现场提供优质的现场服务,包括从计划维护到故障排除和调试的所有服务活动。
* To take care preventive maintenance is done according to provided guidelines and Standard Operation Procedures with the proper, supplied tools.
根据提供的指导和标准操作程序，使用适当提供的工具进行预防性维护。
* Proactively building up customer relationships and spotting of business opportunities whilst being on site.
在现场积极建立客户关系并发现商机
* Proactively generate leads for the Sales team.
主动为销售团队提供线索
* Provide technical support in the form of troubleshooting either by phone or on site.
通过电话或现场服务提供故障排除的技术支持
* Opportunity to become certified as internal part-time trainer to provide trainings internally and help colleagues within the organization to grow their technical knowledge and ability.
有机会成为认证的内部***培训师，在内部提供培训，并帮助组织内的同事发展他们的技术知识和能力。
* Share lessons learned with colleagues to enhance exchange of experiences and foster a strong network.
与同事分享经验，加强经验交流
* Communicate service and other relevant activities to Customer and VTS Operations Manager. This would be through daily service reports or relevant forms, e-mail and telephone communications.
通过每日服务报告或相关表格，电子邮件和电话与客户和VTS运营经理沟通服务和其他相关活动。
* Prepare information as requested whether routine or for special occasions and ensure that the customer receives proper service reports.
*根据要求准备资料，无论是日常或特殊场合，并确保客户收到正确的服务报告。
* Collaborate with the internal team to find optimal solutions in case of breakdowns, expanding of customers activities or other customer specific situations. In general give the advice possible for the customer. Make sure promises are kept.
*与内部团队合作，在发生故障、拓展客户活动或其他客户特定情况下找到解决方案，为客户提供建议，确保信守承诺。
* Ensure a neat working environment, clean tools and proper administration.
*确保整洁的工作环境，清洁工具和适当的管理。
* Ensure you work according to the company’s safety guidelines, follow any customer specific safety guideline on-site. In addition, you are expected to conduct Last Minute Risk Assessments and know the decontamination info from the records. Always use necessary and prescribed Personal Protective Equipment.
*确保按照公司的安全指导方针工作，遵守任何客户的现场安全指导方针。此外需要进行最后一分钟风险评估，并从记录中了解净化信息。始终使用必要和规定的个人防护装备。
Knowledge Areas:
Technical expertise, combining mechanical and electrical components
技术专长，熟悉机械和电子元件
Technical and application knowledge: ability to constantly learn and develop
技术和应用知识:不断学习和发展的能力
Experience in a service position in an industrial and highly technical environment
具有在工业和高技术行业服务职位的经验


- Critical Skills:
Be fully committed to customers and build up strong customer relationships.
对客户完全忠诚，建立牢固的客户关系
Be confident to be an important face to the customer and be strongly service minded.
自信并具有强烈的服务意识。
Be stress resistent and work independently, partly under stressful circumstances
具有抗压能力，在压力环境下能独立工作，
Service oriented and proactive communication skills
具有良好的服务意识和沟通能力

可homebase

年龄要求：22-35岁

职能类别：售前/售后技术支持工程师

关键字：机械电气出差

工作地址

上班地址：南京