Customer Support Engineer

Job Responsibility:
1. primary interface for Customer Quality Management, Customer Portal, and Scorecard surveillance
2. manage quality expectations/ satisfaction in collaboration with customers and TAJCO organization, driving quality improvement initiatives
3. engage in problem solving (8D), support as a strong member of the TAJCO Organization, apply problem solving methodologys to successfully find the root cause and drive corrective action
4. drive and execute on TAJCO strategic plans for the Customer Service organization while collaborating with customers, sales representatives, internal stakeholders and corporate entities
5. support customers during Factory audits as needed in collaboration with local management
6. set up tools to minimize false RMA returns and failure returns to TAJCO in order to facilitate precise Failure Analysis
7. capturing, communicating and replicating success and best practices across the organization and striving for perfection, driving standardization and consistency of approaches to embed a culture of excellence in operational performance
8. identify program risks through CAM, Customer communication and B2B portals proactively, coordinate meetings within cross functional team to address risks within TAJCO organization
9. provide status summary and present internally at quality reviews and management meetings
10. other duties as assigned.

Job Qualifications:
1. QA experience in an automotive related industry and handling successfully customer relations
2. ability to make effective and persuasive presentations
3. practical approach in corrections- and corrective actions, deal with a variety of variables in situations related to duties
4.able to understand technical drawings, stack tolerance analysis
5.extract status and proposals out of smart data collection

Education Background :
6. four-year college degree or equivalent in a technical field such as Quality
7. demonstrable knowledge in IATF 16949 requirments

Personal Attributes:
1 .strong coordination and communication skills
2. drive for Results, team Player, change orientation, customer Focus, self-awareness
3. experience in working in cross-functional teams
4. Intercultural competences, exceeding customer expectations
5. building Fostering teamwork, continuous Improvement
6. analytical and critical thinking.
7. displaying technical Expertise, making accurate judgments and decisions
8. demonstrating Initiative, Acquiring Information.