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Customer Support Engineer 12000-15000 收藏 投递简历
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Customer Support Engineer

12000-15000
浙江-宁波 -镇海区
2023-01-17 更新 被浏览:
电话:0574****09393 请登录个人账号开放联系方式 登录个人
地址:宁波市镇海区北欧工业园金川路177号(地铁2号线清水浦站)
职位描述
招聘人数:1 人

Job Responsibility:
1. primary interface for Customer Quality Management, Customer Portal, and Scorecard surveillance
2. manage quality expectations/ satisfaction in collaboration with customers and TAJCO organization, driving quality improvement initiatives
3. engage in problem solving (8D), support as a strong member of the TAJCO Organization, apply problem solving methodologys to successfully find the root cause and drive corrective action
4. drive and execute on TAJCO strategic plans for the Customer Service organization while collaborating with customers, sales representatives, internal stakeholders and corporate entities
5. support customers during Factory audits as needed in collaboration with local management
6. set up tools to minimize false RMA returns and failure returns to TAJCO in order to facilitate precise Failure Analysis
7. capturing, communicating and replicating success and best practices across the organization and striving for perfection, driving standardization and consistency of approaches to embed a culture of excellence in operational performance
8. identify program risks through CAM, Customer communication and B2B portals proactively, coordinate meetings within cross functional team to address risks within TAJCO organization
9. provide status summary and present internally at quality reviews and management meetings
10. other duties as assigned.

Job Qualifications:
1. QA experience in an automotive related industry and handling successfully customer relations
2. ability to make effective and persuasive presentations
3. practical approach in corrections- and corrective actions, deal with a variety of variables in situations related to duties
4.able to understand technical drawings, stack tolerance analysis
5.extract status and proposals out of smart data collection

Education Background :
6. four-year college degree or equivalent in a technical field such as Quality
7. demonstrable knowledge in IATF 16949 requirments

Personal Attributes:
1 .strong coordination and communication skills
2. drive for Results, team Player, change orientation, customer Focus, self-awareness
3. experience in working in cross-functional teams
4. Intercultural competences, exceeding customer expectations
5. building Fostering teamwork, continuous Improvement
6. analytical and critical thinking.
7. displaying technical Expertise, making accurate judgments and decisions
8. demonstrating Initiative, Acquiring Information.


求职提醒:求职过程请勿缴纳费用,谨防诈骗!若信息不实请举报。
该公司的其他职位
会员等级
  • 机械/设备/技工
  • 外资企业
  • 1000人以上

TAJCO is a worldwide leading supplier of automobile exhaust trims. It established in 1946. The headquarters is in Denmark. The products are mainly sold to the areas of Europe, America, Australia, etc.. Our main clients include BMW, Benz, VW, Volvo, Porsche, Bentley, Lamborghini, Rolls-Royce and other famous automobile companies.
TAJCO Manufacturing (Ningbo) Co., Ltd. established in 2005. It has around 1100 employees.
The company pays much attention to the good work environment for employees, and values employees’ development on vocational skill and career path.
We provide competitive remuneration and development opportunities for all the employees with potential for development and those who fit enterprise culture.
特艾科是世界***的汽车排气系统扩充器供应商,始于1946年,总部位于丹麦,产品主要销往欧洲、美国及澳大利亚等地区。我们的主要客户包括宝马、奔驰、大众、沃尔沃、保时捷、宾利、兰博基尼、劳斯莱斯等著名的汽车制造商。
宁波特艾科机械制造有限公司成立于2005年,现有员工约1100人。公司关注员工良好的工作环境,并重视员工的能力提升和职业发展,为有发展潜质且符合公司文化的员工提供充分的发展机会和有竞争力的薪酬福利。

特艾科微信公众号:tajcocn
公司地址:宁波市镇海区北欧工业园金川路177号(地铁2号线清水浦站)

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